District Manager

About TIA

TIA-Texas Insurance Agency is an industry leader that specializes in providing low-cost insurance to thousands of Texas residents and businesses. We are dedicated to exceeding expectations through excellent service, affordable rates, and convenient locations. We are on an exciting growth journey and need exceptional talent to drive our vision.

Position Purpose

TIA is looking for an energetic, goal-driven District Manager to join our team. The District Manager ensures all required tasks are carried out by all employees across every location in their designated district. The District Manager reports directly to the Regional Operations Manager, handles additional tasks as delegated, and manages and directs a sales force to achieve sales and profit goals within the district.

The District Manager addresses employee concerns by setting target metrics, giving performance evaluations, and providing training opportunities and guidance. The role also handles escalated customer service issues and performs several human resource functions, such as screening applicants and hiring new team members.

Job Responsibilities

• Manage multiple retail locations with agents, assistant managers, and managers within a designated geographic district.
• Monitor sales goals and procedures for each manager and store, based on goals set for each location and the whole district.
• Design and recommend regional sales and marketing promotions, and set short- and long-term retail sales strategies for the district.
• Apply extensive experience and judgment, along with familiarity with the field’s concepts, practices, and procedures, to plan and accomplish goals.
• Hire and train all retail employees and staff.
• Stay focused during busy times and delegate tasks to keep the business running smoothly.
• Support new hires in their transition, including teaching, training, and aiding employees in their general duties.
• Promote a positive attitude to ensure excellent customer service when agents interact with customers and with each other.
• Motivate employees to succeed and improve at all times.
• Ensure the company dress code is followed by all employees at all times.
• Share job knowledge and experience with agents, coach employees on proven sales strategies, and ask for feedback after training or customer interactions.
• Monitor staff attendance and other discipline issues, such as cell phone use, personal calls, and job performance, and report all incidents to the ZM or HR Manager before taking disciplinary action.
• Discuss monthly goals with managers and agents to build strategies that meet monthly targets.
• Conduct and lead monthly meetings with direct reports and reporting directors.
• Track and report all maintenance and security issues.
• Travel within and outside the district as needed for training and cross-audit purposes.